Privacy Policy

Last updated: January 2024

Introduction

harbor-egret is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

Information You Provide Directly

When you interact with our website or services, we may collect information that you voluntarily provide, including:

• Name and contact details (email address, postal address)
• Service enquiries and consultation requests
• Property information relevant to energy assessments
• Communication records when you contact us

Information Collected Automatically

When you visit our website, certain information is collected automatically through cookies and similar technologies:

• Device information (browser type, operating system)
• IP address and approximate location
• Pages visited and time spent on site
• Referring website addresses

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide requested services
• To prepare quotes and proposals for energy solutions
• To communicate about your projects and appointments
• To improve our website and service offerings
• To comply with legal obligations

Information Sharing

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist in delivering our services (installers, equipment suppliers)
• When required by law or to respond to legal process
• To protect our rights, property, or safety, or that of others
• With your consent or at your direction

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymise it.

Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information in certain circumstances
• Opt out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about our use of cookies, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

harbor-egret
45 Greenway Boulevard
Sydney, NSW 2000
Australia

Email: [email protected]